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Heartland Works has Employment and Training Specialists who use a variety of methods to assist customers with career exploration. We consider job seekers to be customers. A customer’s needs are objectively assessed and appropriate plans are developed to meet the employment goals of the individual. The Basics One-on-one counseling is available to assist customers in setting realistic employment goals and developing the means to achieve them. Group counseling and Job Club activities are available to provide support and focus for the job seeker. Career and job placement services may include assessment, planning, decision-making and problem solving. In the state-of-the-art Resource Centers located within each Workforce Center, customers have the opportunity to interact with the Employment and Training Specialists to conduct career research, attend career development workshops, create customized resumes and cover letters. Also available are personalized mock interviews to practice job interview skills. The Workforce Centers have current professional resources that will assist customers in preparing for the workforce. Each Workforce Center has a wealth of resources in a variety of mediums (books, periodicals, videos, audio cassettes, CD-ROMS) that are focused on career development. Computer classes to upgrade skills are available in some of the Workforce Centers. Access to the Internet, fax machines and current labor market information is available anytime a customer visits the Resource Center. Job search and placement activities are designed to provide individuals with support skills and information to support their occupational skills and work success. This activity may include, but is not limited to, career counseling, group counseling, exposure to career information materials and/or instruction in self-presentation skills (completing applications, interviewing skills, etc.) Additional Career and Job Placement Counseling Services Comprehensive Assessment A comprehensive and specialized assessment of the customer’s skill levels and service needs is conducted. This may include diagnostic testing and the use of other assessment tools, and in-depth interviewing and evaluation to identify employment barriers and appropriate employment goals. Employment Plan Development Joint development of a complete Individual Employment Plan by the customer and the Employment and Training Specialist, identifying employment goals, appropriate achievement objectives and an appropriate combination of services to allow the customer to achieve his/her employment goals. Group Counseling Group counseling provided to customers unable to find employment through basic job search services alone. This may include life skills workshops, workshops dealing with the world of work or workshops to remove barriers to employment. Individual Counseling & Career Planning One-on-one counseling to assist customers in setting realistic employment goals and developing the means to achieve them. This may include helping customers deal with a variety of personal problems that occur during participation. Case Management Case management is a process to determine an individual’s needs and develop a plan to meet those needs. It involves assessment, planning, decision-making, and problem solving. It may involve frequent contacts, either in person or by phone, for the purposes of sharing information, making decisions, solving problems that may arise, monitoring progress, and providing motivation to an individual. Case management is an ongoing process, depending on the needs of the customer.
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